Sunrise is phasing out its outdated 3G mobile technology to make way for faster, more efficient 4G and 5G networks.

This change is essential to free up capacity and improve energy efficiency, ensuring yallo customers benefit from a faster and more reliable mobile experience from mid-2025.

Action is required from you.

If you are using a device that only supports 3G technology, you will no longer be able to make calls, send texts, or use mobile data after mid-2025. This includes:

Customers with older mobile phones that do not support 4G or 5G.

Customers using 3G-only SIM cards or devices.

Customers whose devices do not support VoLTE (Voice over LTE), which is required for making voice calls on 4G and 5G networks.

If you’re unsure whether your device is affected, visit a yallo or Sunrise shop. Our experts will check your device and guide you through the upgrade process.

To continue enjoying uninterrupted mobile services, you must upgrade to a 4G or 5G compatible device as soon as possible.

Most modern devices already support 4G, 5G, and VoLTE, so upgrading is simple and ensures you stay connected without any hassle.

If your device already supports 4G and VoLTE, you’re all set! You won’t be affected by the shutdown and will automatically benefit from an even faster and more reliable network.

Sunrise’s 4G network already covers more areas than 3G, both indoors and outdoors.

Plus, over 1,200 towns and cities now have access to high-speed 5G, with 98.7% of the population covered by basic 5G.

Check your area’s coverage using our interactive map showing the current coverage.

We understand that change can be daunting, but we’re committed to making this transition as smooth as possible for you and look forward to providing you with an even better mobile experience.

As a valued yallo customer, your satisfaction is our priority. Our team is available to answer your questions, help you choose the right device, and ensure you’re ready for the future.

Thank you for being a loyal yallo customer.